Frequently Asked Questions
Quick answers to common questions about our manufacturing services and processes.
What are your typical lead times for custom orders? +
Our standard lead times are: Sample development: 7-15 days, Tooling & molds: 25-35 days, Mass production: 15-30 days depending on order quantity. We provide detailed timeline estimates for each project phase during quotation.
What payment methods do you accept? +
We accept multiple payment methods: T/T (Wire Transfer) - most common for B2B orders, PayPal - for smaller orders and samples, L/C (Letter of Credit) - for large volume orders. Payment terms are typically 30% deposit, 70% before shipment.
Do you provide product certifications? +
Yes, we provide comprehensive certifications including: CE, FCC, RoHS for European and US markets, CPC (Children's Product Certificate) for toys, CPSIA compliance for US children's products, EN71 for European toy safety standards. All certifications are handled by accredited third-party laboratories.
What is your minimum order quantity (MOQ)? +
MOQ varies by product type: Standard products: 500-1,000 pieces, Custom OEM products: 1,000-3,000 pieces, Fully customized ODM: 3,000-5,000 pieces. We also offer flexible MOQ for testing orders and can discuss lower quantities for long-term partnership agreements.
Do you handle international shipping and customs? +
Yes, we provide complete logistics support: FOB, CIF, DDU, DDP terms available, Worldwide shipping via sea, air, or express, Customs documentation and export procedures handled, Amazon FBA direct shipping available. Our logistics team ensures smooth delivery to your destination.